Return Policy
At Tangelos we pride ourselves on giving our customers luxury, sustainable and eco-friendly home products. We hope to make our customers happy.
Please be aware when you make an order that you have purchased the correct size!
Returns
We accept returns for bedding products within 365 days of the original purchase date, subject to the following conditions:
We have the right to accept or reject any product returned as per the condition given below. Please be aware that our returns service does not extend outside of the UK
- The product must be unused, unwashed, and in its original packaging which must include tags, inserts and non torn self fabric bags
- Do not cut the wash care label which will be with the product
- We cannot give you a refund if there is a sign of any odour
- Final sale promotions are not refundable nor can they be transferred to another order
Tangelos does not store items mistakenly sent to us through our return process. If you accidentally sent the wrong item to Tangelos, please contact Customer Service at care@tangelos.co.uk. as soon as possible. Tangelos cannot guarantee your item will be found or returned, and no compensation is provided for incorrect items sent to us.
You will receive an email confirmation once your return is been completed. Once your return has been received and weighed by the carrier, please allow up to 14 business days for it to be processed. Once you receive a refund notification, the refund will show on your credit card within 48 hours.
If we do not receive the returned order, we cannot process a refund unless you can provide proof of shipment and receipt using the tracking numbers on the label. In cases where we have not received a returned order, and if the tracking information does not show the item as sent or delivered, we will request that you file a claim with the carrier for a lost package before we can process a refund.
ABOUT US
At tangelos, we promise to deliver on our values. We are dedicated to providing high quality products that are affordable and sustainable.
OUR PHILOSOPHY
simple yet profound.
We at tangelos, are determined to offer sustainable products that embody conscious luxury without any compromise. We are resolute in our mission to shatter the misconception that high-quality goods must come with a hefty price tag. By spearheading a fresh and efficient supply chain within the luxury sector, we strive to operate with fairness at our core, thereby creating unparalleled value for everyone
Every facet of tangelos exudes the pure, calming energy of the Earth. Our products are meticulously sourced from sustainable origins and thoughtfully crafted to not only inspire well-being but also bridge the gap between generations
We will continually strive to minimise our environmental impact and actively support fair labour practices. Our commitment extends beyond products; we are here to nurture, protect, and provide for our customers and their communities.
With a rich history of 18 years in the textile industry, we have witnessed firsthand the glaring disparity between manufacturers and retailers when it comes to pricing. This disparity served as a catalyst for us to embark on a journey of innovation and reimagine the retail landscape. Thus, Tangelos was born, driven by a deep-seated motivation to revolutionise the retail experience for all.
We are taking a bold step forward, encouraging you to join us on the path towards sustainability.
Our Values
Transparent Pricing
Our straightforward pricing is designed to help you make informed decisions with ease, eliminating any unexpected costs or hidden fees. By cutting out middlemen, we can keep our prices affordable while still providing high-quality products. At the core of our pricing strategy is a commitment to customer satisfaction and transparency, ensuring that every customer feels valued and respected. We prioritise customer satisfaction and openness, treating every customer with fairness and respect.
| Material cost | £22.50 |
| Crafting cost | £3.30 |
| Packaging cost | £2.0 |
| Freight & handling charges | £12.73 |
| Credit card fee | £2.18 |
| Total Cost | £42.71 |
Savings
From Factory to You
SEE WHAT YOU PAY, PAY WHAT YOU SEE
Direct-to-Consumer approach - By simplifying the supply chain, we eliminate unnecessary steps and costs. Tangelos simplifies the shopping experience by going directly from the factory to you, the end customer. This direct approach allows us to offer you top-quality products at affordable prices.
At tangelos, we're not just changing the way you shop. we're changing the world, one sustainable product at a time.
Join us on our journey towards affordable luxury, sustainable style, and a better world. Thank you for choosing Tangelos. Keep shopping with us!
